Terms & Conditions
Last Updated: 20 May 2024
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Welcome to Zinhle Hair (Pty) Ltd. t/a Fanciful Faces Inc., where the art of celebration meets professionalism! By engaging our services, you agree to the following terms and conditions:
Booking and Payment Terms:
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A 50% deposit secures your reservation, initiating the process of curating a memorable celebration.
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Full payment is due at least 7 days before your scheduled event.
Cancellation Policy:
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Secure a 50% refund by canceling 30 days before the celebration date.
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Receive a 30% refund for cancellations made between 7 and 30 days before the event.
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Cancellations made less than a week before the celebration result in non-refundable fees.
Booking Timeframes and Logistics:
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Our equipment is available for use between 8 AM and 5 PM from Friday to Sunday.
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The delivery/collection fee is R300, which may change depending on the event's exact location.
Deposit and Equipment Damage:
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If any equipment is damaged during your event, your deposit will be forfeited.
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Clients will be responsible for covering the full costs associated with the repair and/or replacement of damaged equipment.
Travel Fee:
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The travel fee for each entertainer is determined by the exact location of your event.
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Fees are calculated based on entertainers' individual locations and the distance to your event venue.
Identification Requirement for Booking Equipment:
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A copy of your Identification Document and proof of address is required.
Face Painting Protocol:
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Face painting services are provided for children aged 2 and above.
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Services may be refused in certain circumstances at our discretion.
Jumping Castle Guidelines:
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Participants must remove their shoes before using the jumping castle.
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Sharp objects and hazards must be kept away from the jumping area.
Bubble House Protocols:
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Participants must enter the bubble house without shoes and refrain from consuming food inside.
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Sharp objects and bouncing off the walls are prohibited inside the bubble house.
Crafting Station Etiquette:
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Crafting stations are designed for children only; adult crafting is not permitted.
Entertainment Performers & Equipment Bookings:
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Equipment, clowns, magicians, stilt walkers, and other entertainers are subject to availability.
Water Slide Safety Measures:
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Water slides are intended for costume use only, with safety measures such as an earthed electrical supply and a splash-free motor.
Photography Agreement:
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By engaging our services, you consent to the capture and potential use of event photographs for promotional purposes.
Third-Party Involvement:
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We may engage third-party suppliers and services to enhance our offerings.
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We ensure the quality and professionalism of our partners, but we are not responsible for the actions or conduct of these third-party entities.
Disclaimer and Liability Limitations:
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We are not liable for allergies, injuries, death or unforeseen circumstances during the event, or use of our services and/or products.
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Clients are responsible for supervision and adherence to safety guidelines.
Privacy and Confidentiality Notice:
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By engaging our services, you agree to the collection, processing, and storage of your data for communication, service provision, and record-keeping purposes, in compliance with the Protection of Personal Information Act No. 4 of 2013 (POPI Act).
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In cases where a third-party supplier provides the booked service, you agree to share your relevant information with them for seamless service delivery.
Courier Services:
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Courier charges will be added at checkout.
Delivery Terms and Conditions:
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Thank you for choosing Fanciful Faces Inc. for your party decor needs. Please review our delivery terms and conditions to ensure a smooth and enjoyable shopping experience.
Lead Time and Shipping:
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We require at least 2-3 business days to process your order.
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Once processed, your items will be shipped and are expected to be received within 3-5 business days after you receive the tracking number.
Shipping Methods:
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Orders 3kg and Under: These will be shipped from PostNet to door for your convenience.
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Orders Over 5kg: These will be shipped from PostNet to PostNet to ensure safe and efficient delivery. Please indicate your closest PostNet location when placing your order.
Courier Responsibility:
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Fanciful Faces Inc. will not be held responsible for any delays, damages, or other issues caused by the courier service. Once your package is handed over to the courier, it is under their care and any delays or issues should be addressed with them directly.
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We appreciate your understanding and cooperation. Should you have any questions or concerns about your delivery, please do not hesitate to contact us. Thank you for shopping with Fanciful Faces Inc.!
Online Store and Products:
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By accessing our website and using any services or functions of this site, the Client accepts these terms and conditions.
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It is the customer's responsibility to check the goods upon receipt and report any problems within 48 hours.
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Prices listed on this site can change without notice. We may decline orders where prices are not accurate.
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We are not responsible for content on linked websites.
General Terms:
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The risk of damage to or destruction of goods passes to the Supplier on conclusion of the agreement of sale.
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The Client has no right to withhold payment for any reason.
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All goods supplied remain the property of the Supplier until fully paid for.
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The invalidity of any part of this contract does not affect the validity of any other part.​
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We can be contacted at info@fancifulfaces.co.za or +27825630420 for any questions or inquiries.
By engaging our services, you acknowledge that you have read, understood, and accepted these terms as binding. We reserve the right to update and modify these terms as necessary, governed by the laws of South Africa. Thank you for choosing Zinhle Hair (Pty) Ltd. t/a Fanciful Faces Inc. for your special event. We eagerly anticipate creating a memorable and professional celebration together.